Privacy Policy
Last updated March 15, 2026
1. Overview
This Privacy Notice for MeetRX LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you visit our website at meetrxapp.com, or any website of ours that links to this Privacy Notice.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@meetrxapp.com.
2. Summary of Key Points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by reading through each section below.
- What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
- Do we process any sensitive personal information? We do not process sensitive personal information.
- Do we collect any information from third parties? We do not collect any information from third parties.
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- How do we protect your information? We have adequate organizational and technical processes and procedures in place to protect your personal information.
- What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
3. What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Account Information: Name, email address, phone number, date of birth, and state of residence provided during registration.
Pharmacist Information: NPI number, professional license information, state licensure details, identity verification data processed by Stripe Identity, and Stripe Connect account information.
Payment Data: We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice here: https://stripe.com/privacy.
Information automatically collected
Log and Usage Data: Pages visited, search queries, consultation bookings, reviews submitted, and platform interactions. This data is collected through PostHog analytics.
Device Data: We may collect device information such as your internet protocol (IP) address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.
4. How Do We Process Your Information?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts
- To connect patients with licensed pharmacists in their state
- To deliver and facilitate delivery of services to the user
- To process payments and issue refunds via Stripe
- To verify pharmacist identity and licensure
- To send booking confirmations and platform notifications
- To respond to user inquiries and offer support to users
- To send administrative information, such as changes to our terms, conditions, and policies
- To protect our Services — we may process your information as part of our efforts to keep our Services safe and secure
- To enforce our Terms of Service
- To comply with legal obligations
5. When and With Whom Do We Share Your Personal Information?
We do not sell your personal information. We may need to share your personal information in the following situations:
Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work, including:
- Supabase (database hosting and authentication)
- Stripe (payment processing and identity verification)
- Daily.co (video consultation infrastructure)
- Anthropic (AI-powered search and consultation features)
- PostHog (analytics)
- Vercel (platform hosting)
Marketplace Matching: Patient state of residence is used to match patients with pharmacists licensed in that state. Pharmacists can see patient names and contact information only for consultations they are booked for.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
6. Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. We use PostHog to collect analytics data about how users interact with our platform. Session recording is disabled.
You can opt out of analytics tracking by contacting us at support@meetrxapp.com. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.
7. How Do We Handle Your Social Logins?
Our Services offer you the ability to register and log in using your third-party social media account details (like your Google login). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.
8. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. You may request deletion of your account by contacting support@meetrxapp.com.
9. How Do We Keep Your Information Safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. These include encrypted data transmission (HTTPS), row-level security on our database, and server-side authentication.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
10. What Are Your Privacy Rights?
Depending on your state of residence in the US, you may have rights that allow you greater access to and control over your personal information. You have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your account and personal data
- Opt out of marketing communications
- Request a portable copy of your data
- Withdraw your consent at any time
Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can contact us at support@meetrxapp.com. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.
11. Information We Do Not Collect
At this time, MeetRX does not collect or store protected health information (PHI) as defined under HIPAA. Consultation notes, medication records, and health history are not stored on our platform at this stage of development. We are committed to obtaining appropriate Business Associate Agreements before implementing any PHI storage.
12. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
13. Do United States Residents Have Specific Privacy Rights?
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding your personal information.
Categories of Personal Information We Collect
The following table outlines the categories of personal information we have collected in the past twelve (12) months. We do not sell or share personal information for cross-context behavioral advertising.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| G. Geolocation data | Device location (approximate) | YES |
| H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | NO |
| I. Professional or employment-related information | Business contact details, job title, work history, professional qualifications, and NPI number (pharmacists only) | YES |
| J. Education information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, preferences and characteristics | NO |
| L. Sensitive personal information | Account login information | YES |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of receiving help through our customer support channels, participation in customer surveys or contests, and facilitation in the delivery of our Services and to respond to your inquiries.
Your Rights Under State Laws
Depending on your state, you may have the right to: (1) request access to and obtain a copy of your personal information; (2) request rectification or erasure; (3) restrict the processing of your personal information; (4) data portability; and (5) not be subject to automated decision-making. To make such a request, please contact us at support@meetrxapp.com.
14. Children's Privacy
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years old. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@meetrxapp.com.
15. Do We Make Updates to This Notice?
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
16. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us by post or email:
MeetRX LLC
276 Fifth Avenue
Suite 704 PMB 70839
New York, NY 10001
United States
Phone: 267-686-0882
Email: support@meetrxapp.com